Desktop support is a type of technical support in which a technician is dispatched to an organization or a designated field site to repair a desktop system or its supporting hardware and software. The desktop support technician assists in troubleshooting the problem in order to maintain systems in accordance with business objectives.
Professional Remote Desktop Assistance typically follows a break-fix model in which support services are provided as needed. In certain instances, extensive desktop support may also involve a business’s networks, phones, printers, and other hardware.
At Bay Area IT, our managed desktop support services improve your PCs’ performance, security, and reliability while allowing your IT team to focus on more strategic objectives. We monitor your computers, execute preventative maintenance, and manage security incidents and alerts. Our Real time desktop support in Bay Area includes not limited to:
- Remote desktop assistance
- End-user support site
- Real-time and previous information on your desktop